1. Provide overall supervision / leadership to the staff during shift operating window.
2. Monitor and report shift and site/ shift performance.
3. Review staffing and volume trends to ensure the optimal capacity plan is in place.
4. Foster information sharing so that continuity of data exists within the site and across the business.
5. Develop an environment of continuous focus on quantifiable productivity and quality.
6. Constantly review processes and performance with focus on improving departmental competency / performance rating
7. Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
8. Set expectations with team, regarding positive motivation and leading through accountability.
9. Develop a team that is responsive to dynamic organizational and operational changes
10. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
11. Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.

• Masters Degree (e.g. CA, ICWA, and MBA) with at least 3 years of post qualification experience in similar environment or
• Graduate with Minimum 10 years Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.
• Excellent written & oral communication skills in English.
• Demonstrate leadership and people management skills.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.

• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.