At JP Morgan Chase you will have the chance to be part of an amazing development journey while contributing to support our customers’ needs.

We are looking for an experienced professional to join as Regional Outsourcing Manager at the Associate level, based in São Paulo (Brazil), supporting the region (Latin America, Canada & Bahamas) within the Global Supplier Services organization.

Job responsibilities

• Primary point of contact (intake): Act as the initial point of contact for the business on outsourcing-related questions; structure requests, clarify objectives, constraints, and desired outcomes.
• Stakeholder relationship management: Build and maintain strong working relationships with key regional stakeholders; serve as a trusted advisor throughout planning and execution.
• Advisory & tailored recommendations: Provide pragmatic, tailored guidance on outsourcing approaches based on stakeholder objectives, constraints, timelines, restrictions, commercials, and risk considerations.
• Transaction management (end-to-end): Lead and coordinate outsourcing engagements from initiation to completion, partnering with cross-functional stakeholders to deliver against timelines and quality standards.
• Lifecycle coverage: Support the full engagement lifecycle including new requests, renewals/recertifications, extensions, and material changes, ensuring continuity and appropriate oversight.
• Governance & readiness: Ensure required approvals and governance steps are completed; validate that submissions are complete and high quality and maintain appropriate records of decisions and outcomes.
• Operational execution (as needed): Perform and/or coordinate operational processing activities to progress engagements efficiently, including documentation management, process steps, follow-ups, and status tracking.
• Pipeline management & reporting: Manage a pipeline of requests and active engagements; prioritize with stakeholders; track milestones, dependencies, and escalations; provide clear updates and simple metrics.
• Issue management & continuous improvement: Identify issues early, perform root-cause analysis, drive solutions to closure, and improve templates/playbooks and ways of working to reduce rework and increase consistency.

Required qualifications, skills, and capabilities

• 5+ years of relevant experience in outsourcing, vendor management, business management, procurement/sourcing, operations/process management, risk/governance, or related roles.
• Demonstrated ability to execute operationally (detail-oriented processing, follow-through, accuracy) while also partnering strategically with stakeholders (problem framing, optioning, recommendations).
• Strong relationship management, influencing, negotiation, and communication skills; ability to operate effectively in a matrix organization.
• Expert written and verbal English.
• Highly organized, comfortable working in a fast-paced environment, and able to manage multiple priorities and stakeholders simultaneously.
• Strong business judgment and analytical skills, including the ability to evaluate options, anticipate impacts, and recommend pragmatic paths forward.
• Strong visibility into pipeline status, milestones, and key risks.

Required qualifications, skills, and capabilities

• Spanish is a plus.