Business Support Management Associate
Impact Capital Managers
Customer Service
Bengaluru, Karnataka, India · Argentina
Posted on Apr 2, 2026
oin the Commercial & Investment Bank (CIB) as a GEOS Solutions Specialist, where you will play a key role in researching and resolving system access issues. Become a subject matter expert in firm-wide applications and processes, collaborating with stakeholders across all levels to ensure seamless communication and efficient business operations.
As a GEOS (Global Employee Onboarding & Solutions ) Specialist, you will support business operations by tracking, compiling, and coordinating system access information. Your role involves incident management, process improvement, stakeholder communication, and quality assurance, requiring innovative thinking and attention to detail.
Job Responsibilities:
- Investigate and resolve system access issues, tracking relevant data and compiling comprehensive reports.
- Take ownership of major incidents affecting the business, ensuring timely resolution and communication.
- Identify process gaps and develop innovative solutions to enhance efficiency.
- Share clear and timely updates with teams across the organization, including root cause analysis and solutions.
- Build strong relationships with stakeholders to encourage open communication and trust.
- Work independently under pressure, managing multiple tasks and deadlines effectively.
- Maintain accuracy and efficiency in all tasks, ensuring high-quality outcomes.
- Partner with team members and cross-functional teams to foster a positive, productive environment.
- Analyze situations, apply sound judgment, and make informed decisions.
- Deliver timely status reports and progress updates to relevant stakeholders.
- Support business operations by becoming a subject matter expert in firm-wide applications and processes.
Required Qualifications, Capabilities, and Skills:
- Experience in business support, operations, or a similar role.
- Proficiency with project management tools and techniques.
- Strong research, analytical, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage multiple priorities under pressure.
- Systematic, organized approach to work.
- Creative thinker with a track record of developing innovative solutions.
Preferred Qualifications, Capabilities, and Skills:
- Experience collaborating with cross-functional teams.
- Familiarity with system access management in a financial services environment.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Research and resolve system access issues, supporting business operations and process improvement.