Client & Onboarding Documentation - Digital Document Services - Analyst
Impact Capital Managers
Make your mark in Digital Document Services by helping keep client documentation accurate, controlled, and ready for regulatory demands. In this role, you’ll build practical skills in operations, documentation and data management, and time-sensitive delivery while seeing how your work supports account openings and reliable reporting. You’ll gain exposure to how different lines of business work together, partner with internal stakeholders, and use data management tools to deliver consistent outcomes. Join a collaborative team where you can learn through hands-on work and contribute to projects and process improvements that strengthen consistency and reduce risk.
As an Analyst in Digital Document Services within the Client and Onboarding Documentation team, you maintain documentation records, validate information, and capture key data and metadata with care. You help teams across the business find and rely on documentation when it matters, while supporting initiatives that enhance controls, service levels, and operational efficiency. Passion for operations, data management, and working in a time-sensitive environment will help you thrive.
Job responsibilities
- Maintain documentation records in the central depository system and other appropriate systems
- Extract data from documentation and enter it accurately into systems to support downstream processes
- Validate information and input data by following standard operating procedures to support quality and accuracy
- Deliver work in line with agreed service levels, with a focus on accuracy and quality
- Support pre-agreed initiatives aligned to business plans, including projects and data cleanups
- Contribute to special projects such as process improvement, metrics analysis, and firmwide initiatives aligned to business plans
Required qualifications, capabilities, and skills
- Diploma holder
- Strong communication skills
- Ability to use data management tools (Excel and SharePoint) effectively
- Partner effectively with internal stakeholders
- Work independently with strong attention to detail
- Apply a process-driven approach with a strong focus on quality, accuracy, and meeting strict service levels
- Comfortable working with datasets and solving problems in a learning-focused environment
Preferred qualifications, capabilities, and skills
- Have experience working in administration or a financial institution (fresh graduates will also be considered)
- Passion for Operations
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Support client documentation by maintaining accurate records, validating data, and partnering with stakeholders on onboarding.