Join Lifestyle Experiences to shape memorable, customer‑first benefits and events that deepen engagement and drive growth. Work with partners across the firm to turn ideas into experiences people love.

As a Senior Associate, Card Experiential Product Strategy in Lifestyle, you will support the strategic development, vision, and implementation of customer benefits and partnerships across the year. You translate insights into clear plans for cultural tentpoles and always‑on programs. You partner across product, marketing, and agency teams to deliver high‑quality, customer‑centered experiences.

Job Responsibilities

• Develop and implement a core experiential strategy aligned to card and firm objectives.
• Translate insights into plans for cultural tentpoles and always‑on programs.
• Communicate the strategic roadmap; secure alignment on priorities and execution.
• Create presentation materials for partners, events, and benefit initiatives.
• Collaborate across the card portfolio, internal teams, and agency partners to activate with operational excellence.
• Evaluate profit and loss and benefit economics to inform prioritization and partnerships.
• Use customer, performance, and competitive insights to shape offerings.
• Lead working sessions; prepare analyses that guide leadership decisions.
• Create executive‑ready communications and present recommendations to senior leaders.
• Anticipate bottlenecks; assess and mitigate risks to keep delivery on track.
• Maintain a customer‑first approach across planning and activation.

Required Qualifications, Capabilities, and Skills

• 3+ years in strategy or experiential roles within complex, dynamic environments.
• Strong interpersonal and influencing skills; ability to partner across levels and teams.
• Exceptional communication and presentation skills; clear storytelling with common presentation tools.
• Proven ability to identify issues and resolve them with urgency; collaborative team player.
• Project‑management skills; able to define roadmaps, milestones, and status reporting with stakeholders.
• Flexible and organized; comfortable managing multiple changing priorities with minimal supervision.

Preferred Qualifications, Capabilities, and Skills

• Strategy experience with strong, end‑to‑end problem‑solving skills.
• Experience in events; knowledge of brand activations, tentpoles, and cultural experiences.
• Knowledge of loyalty, rewards, and membership programs.
• Excellent organizational skills.
• Bachelor’s degree.

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Support the strategic vision and development of benefits at Chase customer experiences and partnerships.