Join our Payment Solution Center and make your mark by delivering responsive, high-quality service to corporate and financial institution clients. This role offers the chance to deepen your treasury services knowledge while supporting operational efficiency. Bring your communication skills and client-first mindset to help us deliver best-in-class service.

As a Client Service Manager (Associate) in the Payment Solution Center, you will support Treasury Services clients by handling inquiries and requests related to accounts and transactions. You will work with a team that values collaboration, excellence, and client satisfaction, helping ensure client needs are met with precision and care. You will help enhance client relationships and operational efficiency by delivering solutions that address day-to-day service needs. You will also ensure your work aligns with risk guidelines while maintaining a strong client experience.

Job responsibilities

• Provide prompt, value-added inquiry support for Treasury Services clients
• Handle day-to-day client inquiries and requests related to accounts and transactions
• Own new and existing client cases and provide proactive status updates to clients
• Ensure alignment with risk guidelines while meeting client needs
• Identify issues and escalate them in a timely manner
• Coordinate with internal partners and follow up to support resolution
• Gather and compile information such as interest setup and rates, and account statements
  

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 5 years of experience in client facing, servicing or front office roles
• Experience in payments/ cash management, with knowledge of SWIFT, real-time gross settlement, and GIRO
• Ability to provide quality service in a high-volume environment
• Detail-oriented with strong follow-through skills
• Ability to navigate independently in a large organization and as part of a collaborative team
• Risk and control mindset, with a business- and process-driven approach to work effectively with front office and operations teams
• Adaptability and openness to learn across different domains and technology
• Bilingual advanced proficiency in English and Mandarin (reading and writing) to support both global and local clients and stakeholders
  

Preferred qualifications, capabilities, and skills

• Experience working in a large multi-national corporates or financial institution
• Familiarity with cash management products such as Time Deposit, foreign exchange, and Sweeping

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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Deliver exceptional treasury payments client service, resolving inquiries end-to-end and strengthening client relationships.